Improving Management Skills for IT Leaders

Course ID : SSK-011

Duration In-class (в days) : 2 days

Duration Online : 2 days

Сurriculum : in-class, Virtual Instructor-Led Training - ONLINE

Overview

The purpose of this training is the formation and improvement of basic management and organizational skills, the assimilation of the basic principles and methodology of the management activities of IT managers.

You will be able to track the dynamics of the development of your competencies thanks to individual feedback from the instructor.

Audience for this course

• Aspiring leaders
• IT-Managers with experience

Outcomes

Students will learn:

• about planning and organizing the work of employees
• about conflict management
• about stress management
• about delegation
• on employee motivation
• on improving the efficiency of management decisions
• about reducing the number of managerial errors in the field
• on strengthening labor discipline
• on the formation of team effectiveness

Students will be able to:

• choose leadership style, manage working maturity
• develop anti-crisis skills and make effective strategic, financial, operational and team decisions
• identify factors influencing decision making
• practice communication techniques in a team
• build a dialogue with the team through non-directive ways of managing people, taking into account their personal characteristics
• manage emotions and stress
• minimize the impact of uncertainty, emotional instability of employees and staff turnover

Outline

Module 1. Fundamentals of modern management in a turbulent economy. Challenges of the time

• Control. Management
• 4 managerial functions
• Planning and planning techniques
• Time management
• Leadership roles
• Areas of responsibility, functions and tasks of the manager
• Resources
• Delegation
• Delegation fears

Module 2. Fundamentals of management psychology. Emotional competence of the IT manager

• Ways to set tasks for employees
• Ways to influence employees
• Management styles
• Task execution control
• Feedback
• Constructive Feedback – Criticism
• Feedback on GROW
• Competencies of an IT manager
• Information competence of the head
• Communicative competence of the leader
• Open questions
• Positive wording

Module 3. Management decision making. The concept of managerial choice and types of decisions

• Components of emotional intelligence
• Triggers and emotion management
• Stress and Steps to Activate a Productive Emotional State
• Emotional Leadership
• Leader’s tasks. Resource management. Resource types
• Team Effectiveness Formula
• Teambuilding
• Team building
• Position profile
• Conducting an interview. Hiring employees for the team
• Interview mistakes
• Evaluation of the current team by competencies
• Corporate culture of “survival” or “development”

Module 4. Conflict-free communications in project implementation (Flawless Consulting).

• Psychological characteristics of IT specialists
• A systematic look at the IT department of the organization
• Goals and stages of communicative interaction with users and IT departments of the company
• Typical causes of conflicts with users in the implementation of projects
• Determination of the roles of communication participants in cross-functional interaction
• What is “ineffective communication”
• Hidden resistance
• Conflict-free communications during project implementation
• The concept of SAFETY “psychological safety”
• Identification of real, not always obvious, user problems
• Goals of negotiations. Strategy “Win-Win”
• The search for a “third alternative”

Module 5: Managing non-monetary motivation and engagement of IT professionals

• Basic theories of motivation
• The SCARF model as applied to the work of the organization’s IT departments
• Motivation based on basic needs. Modern practices
• Motivation vs demotivation. Working with demotivated employees
• Motivational session
• Psychological characteristics of IT professionals and the use of these characteristics for the benefit of the organization
• Features of internal motivation of an IT specialist
• Modern approaches to building non-material motivation in the IT field
• Modern formats for the development of IT specialists